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Healthcare Digital Health Agency

As a healthcare digital health agency and consulting firm, G&CO. works with organizations to figure out what comes next and how to make it happen. From shaping digital product strategies to designing experiences and modernizing platforms, we bring the right people and expertise together to turn ideas into practical solutions. Our approach connects business goals with the needs of the people who use what we create, helping organizations deliver meaningful improvements today and build for what’s next.

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Healthcare Digital Health Agency Services

Healthcare is changing fast. G&CO. helps healthcare and life sciences organizations keep pace by turning complex challenges into digital experiences, products, and platforms that work better for people and businesses. We bring strategy, design, and technology together to uncover opportunities, solve real problems, and make ideas happen. From improving patient experiences to modernizing digital platforms, we help organizations move forward with confidence and keep getting better.

Digital Health Experience Design

Better healthcare experiences start with understanding people. G&CO. helps healthcare and life sciences organizations discover what patients, customers, and care teams need, then turn those insights into simpler, more connected digital experiences. From the first interaction to ongoing engagement, we make it easier for people to find information, access services, and get things done.

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Healthcare UX/UI Design

Digital healthcare tools should make life easier, not more complicated. G&CO. helps healthcare organizations design products that feel intuitive, accessible, and easy to use. Through research, thoughtful interfaces, and usability testing, we find where people get stuck and make improvements that help patients, providers, and teams navigate digital experiences with greater confidence.

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Patient Journey Mapping

Every patient journey has moments that work well and moments that create frustration. G&CO. helps healthcare organizations see the experience through patients’ eyes, uncovering gaps across digital and in-person interactions. We turn those insights into practical opportunities to improve communication, remove barriers, and create more connected experiences at every stage of the journey.

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Healthcare Product Strategy

Knowing what to build and what to prioritize can make all the difference. G&CO. helps healthcare and life sciences organizations identify meaningful opportunities, understand user needs, and shape a clear direction for digital products. We bring business goals, research, and technology considerations together to help teams make confident decisions and focus on ideas worth bringing to life.

Digital Health Product Development

Great digital health products start with real needs and get better over time. G&CO. brings strategy, design, and technology together to turn promising ideas into useful digital products. We work alongside your team from early concepts through launch and beyond, helping create solutions that fit into people’s lives, support business goals, and adapt as needs change.

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Healthcare Application Development

Healthcare applications need to work for the people who rely on them every day. G&CO. helps organizations build digital applications around real user needs, practical workflows, and business priorities. From planning and design through development and implementation, we bring the right people together to create reliable, scalable applications that make healthcare services easier to access and use.

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Healthcare Digital Transformation

Healthcare is evolving, and organizations need to evolve with it. G&CO. helps healthcare and life sciences teams identify new opportunities, rethink how they work, and put digital initiatives into practice. By bringing strategy, people, and technology together, we help turn complex challenges into meaningful improvements in patient experiences, operational performance, and long-term growth.

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Healthcare Platform Modernization

Your technology should help you move forward, not hold you back. G&CO. helps healthcare organizations modernize legacy platforms, connect fragmented systems, and build more flexible digital foundations. We bring business priorities, user needs, and technology together to make existing platforms work harder today while creating room for new capabilities and future innovation.

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Testimonials

Chris Patte
Director, Digital Customer Experience
Starbucks

“G&CO. brought real innovation to the table thinking globally, adapting locally, and making it all feel seamless. The process has been collaborative, forward thinking, and incredibly well structured."

Alexandra Reed
Director, Digital Marketing EMEA
Nike

"Upon reviewing multiple alternatives, our selection fell on G&CO., - a choice that has been absolutely precise from the very start. This collaboration has brought forth immense value and positivity for Nike, making it an exceptionally gratifying endeavor."

Akio Tanaka
Senior Director, Digital Transformation
Toyota

"G&CO.'s team exemplifies strategic expertise and fearless innovation. Their commitment to solving complex problems is commendable."

Patricia Miller
Senior Director, Customer Experience
Enterprise Airline

"G&CO. is a blend of passion, collaboration, and unmatched digital expertise, always exceeding our business expectations."

$10
Billion

Robust strategy delivered to meet revenue goal by 2027.

102
+

Million people reached after implementation of user experience design.

162
%

Increase in online direct-to-consumer conversion.

100
+

Delivers & consumers benchmarked across the United States for a 3-month survey.

2
Months

Created a full-scale, responsive UX/UI design for desktop, mobile, and tablet.

1
Million

Downloads of the Toyota app for convenient, vehicle management.

3
Months

Re-design accomplished

478
%

Increase in campaign reach with new market targeting

2
Months

Mobile app design accomplished from start to finish

$10
Billion

Robust strategy delivered to meet revenue goal by 2027.

102
+

Million people reached after implementation of user experience design.

162
%

Increase in online direct-to-consumer conversion.

100
+

Delivers & consumers benchmarked across the United States for a 3-month survey.

2
Months

Created a full-scale, responsive UX/UI design for desktop, mobile, and tablet.

1
Million

Downloads of the Toyota app for convenient, vehicle management.

3
Months

Re-design accomplished

478
%

Increase in campaign reach with new market targeting

2
Months

Mobile app design accomplished from start to finish

Our Impact as a Healthcare Digital Health Agency

Digital health creates real opportunities, but knowing where to focus can be difficult. Patient and customer journeys become fragmented, older platforms make change harder, and new expectations put pressure on organizations to keep improving. G&CO. helps healthcare and life sciences organizations work through these challenges. We bring strategy, design, research, and technology together to make digital experiences more useful, products more effective, and platforms easier to evolve. The goal is to solve the problems that matter today while helping businesses prepare for what comes next.

Accessible Digital Experiences

When people struggle to navigate a product or understand what to do next, even a well-intentioned digital experience can fall short. We help organizations identify usability barriers and make digital products easier to navigate. Through user research, UX/UI design, and testing, we create clearer, more inclusive experiences that help people find information, complete tasks, and use digital services with greater confidence.

Connected Customer Journeys

A customer journey rarely happens in one place. People move between websites, applications, services, and other touchpoints, and gaps between them can create frustration. We identify where customer journeys become fragmented across websites, applications, and service touchpoints. By simplifying interactions and connecting experiences, we help organizations reduce friction, create greater consistency, and make it easier for customers to move between channels.

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Better Patient Experiences

Better experiences start with understanding the people behind every interaction. We help organizations understand what patients and customers need from their digital interactions. By turning research and consumer insights into more intuitive products and services, we create experiences that feel relevant, accessible, and easier to use.

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Competitive Business Growth

In competitive markets, maintaining the status quo can make it harder to meet changing expectations. We help organizations uncover opportunities to differentiate their products, strengthen customer relationships, and respond to changing market expectations. By connecting business strategy with digital innovation, we help clients make informed decisions and build lasting value.

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Scalable Digital Platforms

Disconnected platforms and aging technology can make even simple improvements difficult. We help organizations address outdated technology, disconnected systems, and platforms that limit progress. Through modernization strategy and implementation planning, we build stronger digital foundations that support integration, future development, and changing business needs.

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Enhanced Business Agility

Markets change, customer expectations shift, and new technologies introduce possibilities that weren't there before. We help organizations identify promising opportunities, prioritize investments, and turn new ideas into practical solutions. By connecting strategic thinking with hands-on execution, we help teams learn from results, adapt to change, and keep improving over time.

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Our Expertise as a Healthcare Digital Health Agency

Good digital work takes the right people, a clear understanding of the problem, and the ability to turn decisions into action. G&CO. brings strategy, research, design, and technology together to help healthcare and life sciences organizations solve complex challenges and create better digital products, platforms, and experiences.

Measurable Business Impact

We connect digital initiatives to the outcomes that matter to your business. By defining clear objectives and aligning strategy, design, and delivery around them, we help organizations evaluate progress, make better investment decisions, and focus on improvements that create lasting value.

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Enterprise Digital Expertise

Complex organizations need solutions that work beyond a single product or team. G&CO. brings experience across enterprise environments and industries, helping clients navigate competing priorities, modernize digital platforms, and develop solutions that fit their business today and adapt to what comes next.

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Strategy Meets Design

A good strategy needs a way forward. We bring strategists, researchers, designers, and technologists together to connect business goals with real user needs. From the first decisions through implementation, we help turn ambitious ideas into practical digital products and experiences.

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Better Customer Experiences

Every interaction shapes how people experience your organization. We help identify where journeys become confusing, where needs go unmet, and where small changes can make a difference. Through customer research, journey mapping, and experience design, we create more intuitive, connected digital experiences.

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Research-Informed Decisions

Better decisions start with understanding people. Through consumer insights and Acumen, G&CO.’s brand health and consumer experience benchmarking platform, we help organizations explore changing expectations, understand market trends, and identify opportunities to improve their products, services, and customer experiences.

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Digital Product Innovation

Turning an idea into a useful product takes curiosity, collaboration, and practical execution. We help organizations explore opportunities, validate concepts, shape product direction, and bring digital solutions to life. The focus is on building products that meet real needs and can evolve as those needs change.

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Global Leadership

We’re 100+ individuals from across the world driven by innovation and diverse perspectives. We craft your brands innovations for the world of tomorrow.

Jessie Morton
SVP, Client Engagement & Growth
Jessie leads the delivery of complex, multi-phase digital programs at G&CO., bringing teams, timelines, and priorities into alignment from kickoff through launch. Her experience spans work for Nike, Disney, PepsiCo, HBO Max, J.P. Morgan Chase, Samsung, and Sephora. Known for creating clarity across fast-moving engagements, Jessie anticipates risk, keeps stakeholders informed, and ensures ambitious ideas become high-quality outcomes.
Juan Manuel Gonzalez
Founder & Chief Executive Officer
As founder and CEO of G&CO., Juan Manuel Gonzalez leads a global customer experience consulting firm and digital transformation partner serving Fortune 500 brands across healthcare, life sciences, financial services, hospitality, and retail. Houston-raised and New York-based, Juan has grown G&CO. into a team of 50+ advising clients including Thermo Fisher Scientific, Starbucks, Saks Fifth Avenue, Levi's, and Carnival Corp. He is also the creator of Acumen, an AI-powered decision intelligence platform purpose-built for healthcare and life sciences. Juan and G&CO. have been recognized by the CFDA, ANA, Wall Street Journal, and Inc.
Adrian Garnica
Chief Operating Officer
As the CCO of G&CO., Adrian is a visionary leader responsible for driving growth, managing teams, and fostering client relationships. With a proven track record at McKinsey and R/GA, Adrian has successfully developed and executed strategic visions, led consultant teams, secured major clients such as Travel + Leisure, Google, and Louis Vuitton, and ensured top-quality project delivery. Adrian's expertise lies in scaling, operations, and client-agency collaboration.
Ajay Lodha
VP, Technology
Ajay guides the technology strategy behind G&CO.’s digital transformation work, with a focus on architecture, data, integration, and platform scalability. He helps organizations understand how their systems work together, where friction or redundancy exists, and what must change to support future growth. His approach balances long-term ambition with the practical demands of governance, security, adoption, and maintainability, ensuring technology decisions create lasting business value.
Cindy Pound
Executive Program Manager
With more than two decades of experience at R/GA and Razorfish, Cindy has guided multidisciplinary programs for Google, YouTube, LEGO, Marvel, Starbucks, and Travel + Leisure. At G&CO., she oversees engagement delivery and stakeholder alignment, helping creative, strategic, and technical teams work effectively toward a shared goal. Cindy combines operational rigor with an understanding of the creative process, bringing clarity and consistency to every stage of an engagement.
Eric Freitag
Practice Lead, Health and Life Sciences
Eric leads G&CO.’s Health and Life Sciences practice, drawing on more than two decades of experience across digital health, medtech, and life sciences. Before joining G&CO., he served as Principal and Associate Director at Accenture Song and held leadership roles at R/GA, Smart Design, and frog. His work for organizations including Pfizer, Johnson & Johnson, Bristol Myers Squibb, Medtronic, GSK, and GE Healthcare has centered on turning scientific, clinical, and operational complexity into experiences people can understand, adopt, and trust.
Fiona O’Leary Sloan
Product Strategy Lead
Fiona helps organizations turn complex business and customer needs into clear, connected product experiences. Her background spans Runyon, Doberman—now part of EY—and co, where she contributed to work for Goldman Sachs, Accelerant, and TIAA. At G&CO., Fiona shapes strategic narratives, customer journeys, and product direction, aligning content, processes, and technology around a shared vision for the experience.
Steven Moy
Chief Technology Officer
As Chief Technology Officer at G&CO., Steven is a strategic leader responsible for driving technical innovation, scaling digital platforms, and enabling enterprise transformation. With a proven track record across Shiseido, Samsung, and American Express, Steven has led global ecosystem overhauls, architected scalable and secure systems, and delivered mission-critical solutions for some of the world’s most respected brands. His expertise spans systems integration, AI and data readiness, and aligning technology with business strategy, brand experience, and operational efficiency.
Jeff MacBride
VP, Project Management
Jeff excels in developing and implementing effective project management strategies. With a strong track record in leading teams and collaborating cross-functionally, Jeff ensures successful project delivery, client satisfaction, and continuous improvement. Having served renowned clients and brands, Jeff's expertise in scaling operations and fostering a collaborative culture is backed by achievements at Lockheed Martin and as an adjunct professor in project management.

FAQs

What does a healthcare digital health agency do?

A healthcare digital health agency helps healthcare and life sciences organizations use digital strategy, design, and technology to improve business performance and customer experiences. Services can include product strategy, UX/UI design, application development, and platform modernization. G&CO. combines strategic advisory with hands-on delivery to help enterprises identify opportunities, implement effective digital solutions, and align technology investments with business objectives and evolving patient and customer needs.

What are the benefits of hiring a healthcare digital health agency?

Hiring a healthcare digital health agency gives organizations access to specialized expertise, fresh perspectives, and integrated digital capabilities. Agencies can help enterprises prioritize investments, improve digital experiences, accelerate product development, and address technology limitations. G&CO. connects strategy, design, and implementation to help healthcare and life sciences organizations reduce the gap between planning and execution, strengthen customer engagement, and build scalable capabilities that support long-term growth.

How can a digital health agency improve healthcare business performance?

A digital health agency improves healthcare business performance by identifying digital opportunities that can increase engagement, streamline operations, and support growth. Through customer research, product strategy, experience design, and technology implementation, organizations can address usability barriers, improve adoption, and modernize platforms. G&CO. aligns these initiatives with measurable business objectives, helping enterprise teams prioritize improvements, evaluate results, and build digital capabilities that deliver sustained value.

How can healthcare digital health agencies support digital transformation?

Healthcare digital health agencies support digital transformation by translating business priorities into coordinated changes across technology, products, and customer experiences. This includes identifying capability gaps, modernizing platforms, improving digital journeys, and establishing actionable roadmaps. G&CO. combines strategic advisory with hands-on design and delivery, helping healthcare and life sciences organizations move beyond recommendations to implementation while building more adaptable operations, stronger digital experiences, and capabilities for continued innovation.

How can digital health consulting improve return on investment?

Digital health consulting can improve return on investment by helping organizations prioritize initiatives according to business value, feasibility, and customer needs. Consultants establish clear objectives, identify implementation risks, and define performance measures before resources are committed. G&CO. connects enterprise strategy, experience design, and technology delivery to measurable outcomes, helping clients make informed investment decisions, evaluate results, and focus resources on digital initiatives with meaningful potential for long-term value creation.

How can healthcare organizations improve digital patient experiences?

Healthcare organizations can improve digital patient experiences by making digital services more accessible, intuitive, and consistent across key interactions. User research, patient journey mapping, usability testing, and experience design help identify barriers and simplify access to information and services. G&CO. combines customer experience strategy with digital product expertise to help organizations reduce friction, strengthen engagement, and create more cohesive experiences aligned with patient needs and business priorities.

How can healthcare companies develop an effective digital health strategy?

Healthcare companies develop an effective digital health strategy by aligning business objectives, user needs, technology capabilities, and investment priorities within a clear roadmap. The process involves assessing current capabilities, identifying opportunities, evaluating feasibility, and defining measurable success criteria. G&CO. brings strategy, experience design, and technology implementation together to help organizations prioritize the right initiatives, translate decisions into action, and build digital capabilities that support sustained growth.

How can digital health agencies help modernize healthcare platforms?

Digital health agencies help modernize healthcare platforms by identifying legacy constraints, disconnected systems, and experience gaps that limit organizational performance. Modernization may involve platform strategy, integration planning, application development, and experience redesign. G&CO. aligns technical decisions with business objectives and user needs, helping enterprises create more flexible, scalable digital foundations that improve operational effectiveness, support evolving requirements, and make future innovation easier to deliver.

How can digital health consulting support digital product innovation?

Digital health consulting supports product innovation by helping organizations identify unmet needs, evaluate opportunities, and develop products aligned with market demand and business goals. Activities can include research, concept validation, product strategy, experience design, and implementation planning. G&CO. connects strategic insight with hands-on product delivery, helping healthcare and life sciences enterprises turn promising ideas into practical digital solutions that strengthen differentiation, respond to changing expectations, and create new opportunities for growth.

How can healthcare organizations measure the ROI of digital transformation?

Healthcare organizations can measure digital transformation ROI by comparing implementation costs with defined financial, operational, and customer experience outcomes. Relevant indicators may include product adoption, engagement, operating efficiency, maintenance costs, and time to deliver new capabilities. G&CO. helps enterprises establish measurable objectives, align digital initiatives with business priorities, and evaluate performance over time, enabling more informed investment decisions and continuous improvement focused on sustainable business value.

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