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Direct to Consumer
Retail
eCommerce
Luxury
Consumer

G & Co. is a Global Retail Agency & Consulting Firm

Trusted by Fortune 500 Retail Leaders: Nike, Saks Fifth Avenue, and Levi Strauss & Co. Data-driven and actionable strategy enabling customer acquisition and retention for the world's leading retail brands. Contact G & Co. about your inquiry today.

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Learn how Nike expertly curated its direct-to-consumer strategy through a meticulously refined digital experience.
Learn how Chase strategically fortified customer loyalty through optimized digital channels and customer-centric journeys.
Learn how Marriott Bonvoy successfully reimagined the travel experience by embracing a digital platform-driven approach.
Read how Burberry revolutionized the luxury fashion landscape with a groundbreaking digital transformation in commerce.

Retail Strategy Consulting Firm Services

G & Co. empowers clients to thrive in the competitive retail landscape. Our comprehensive, custom-fit strategies cover all corners of the retail business, including strategic roadmap development, supply chain refinement, customer journey enrichment, digital revolution, and insight-driven decision making. Relying on our profound retail understanding, novel approaches, and validated techniques, we help our retail partners attain their ambitions, boost their operations, and carve out their unique advantage.

Market & Brand Research

G & Co. transforms data into actionable insights, empowering retail brands for strategic growth. By employing advanced analytics, consumer preferences and market trends are decrypted, creating a solid foundation for informed decision-making.

Brand Strategy & Positioning

G & Co.’s bespoke solutions focus on optimizing brand health and securing long-term competitive edges. An in-depth analysis of market position is expertly aligned with consumer behavior to craft a resonating brand narrative, promoting sustainable growth and profitability.

Benchmarking & Competition Mapping

With G & Co.'s expert guidance, retail enterprises gain a detailed perspective on their competitive landscape. Precise benchmarking uncovers key differentiators and growth vectors, allowing for strategic outpacing of competitors.

Point of Sale Solutions

Innovative, data-driven Point of Sale solutions from G & Co. transform the in-store experience for customers. Operational streamlining combines with elevated customer engagement to maximize bottom-line results, ensuring a favorable return on investment.

Digital Transformation

G & Co. leads the charge in catalyzing digital metamorphosis within the retail industry. With an all-encompassing approach, we steer clients through the entire transformation journey, from crafting digital strategies to actualizing them. 

Customer Experience Analysis

We empower our retail partners to provide unrivaled customer experiences. Thanks to our thorough analysis, fresh strategies, and bespoke solutions, we magnify engagement, cement loyalty, and promote sustainable growth in the ever-changing retail field.

Marketing & Advertising

At G & Co., we fuel our retail partners' ascent by reshaping their marketing and advertising narratives. We harness the power of data and industry expertise to not only craft and implement robust campaigns but to fine-tune them for maximum brand visibility and revenue growth, arming our clients to outshine their rivals.

UX/UI Design & Digital Product

G & Co. refines digital products and optimizes user experiences for retail partners, setting the stage for digital excellence. By leveraging strategic insights and cutting-edge design, conversions see a boost and fresh growth pathways emerge in a dynamic digital setting. The focus on targeted research and iterative design results in captivating, intuitive interfaces that engage customers and propel business growth.

eCommerce & Digital Retail

We revamp eCommerce strategies for our retail partners, triggering exponential growth. Leveraging data-driven insights and bespoke solutions, we fine-tune platforms, streamline operations, and offer personalized experiences, optimizing conversions and customer delight in the digital marketplace.

Retail Store Design & Build

G & Co. constructs more than mere spaces; the focus is on crafting unparalleled customer experiences. By employing a harmonious fusion of analytics, consumer insights, and design principles, the firm ensures the delivery of stores that excel in both aesthetic allure and commercial viability. Tailored solutions from G & Co. serve to optimize customer flow, enhance brand image, and accelerate revenue growth, positioning clients at the forefront of an ever-changing retail environment.

Testimonial

"G & Co. is a dynamic, resourceful, and engaging team that can dive in, collaborate across teams, and deliver actionable insights. I would recommend them for any company that requires strategic thinking and leadership."

"Upon reviewing multiple alternatives, our selection fell on G & Co., - a choice that has been absolutely precise from the very start. This collaboration has brought forth immense value and positivity for Nike, making it an exceptionally gratifying endeavor."

"G & Co.'s team exemplifies strategic expertise and fearless innovation. Their commitment to solving complex problems is commendable."

"G & Co. is a blend of passion, collaboration, and unmatched digital expertise, always exceeding our business expectations."

Aaron Bellack
Manager, Marketplace Operations
Saks Fifth Avenue
Alexandra Reed
Director, Digital Marketing EMEA
Nike
Akio Tanaka
Senior Director, Digital Transformation
Toyota
Patricia Miller
Senior Director, Customer Experience
Marriott Bonvoy

Our Impact as a Retail Consulting Firm

G & Co. is uniquely positioned to confront the critical challenges our retail partners face, arming them to carve out a competitive advantage. Our wide-ranging solutions grapple with intricate issues like supply chain fine-tuning, digital metamorphosis, customer experience elevation, and insight-guided decision making. Harnessing our deep-seated industry know-how, avant-garde approaches, and fresh strategies, we guide our clients through market upheavals, help seize burgeoning trends, and outshine competitors, guaranteeing enduring triumph in the ever-shifting retail scene.

Market Positioning

We deploy our profound retail industry know-how to aid clients in precise market positioning. Employing a rigorous analysis of markets, competitor evaluation, and consumer insights, we steer clients to craft unique value offerings and distinguishing positioning tactics. By spotlighting unexplored market prospects and synchronizing brand communication, we assist our partners in securing an attractive market stance, steering customer preferences, and gaining a competitive lead.

Customer Experience Optimization

Our team excels in refining customer experiences for our retail partners. By meticulously studying customer touchpoints, we pinpoint obstacles and craft bespoke strategies to escalate engagement and cement customer loyalty. Harnessing groundbreaking tech and data-led insights, we assist our partners in curating smooth, custom experiences that fuel customer contentment, boost retention, and promote lasting growth in the ever-changing retail world.

Supply Chain Optimization

We at G & Co. specialize in supply chain fine-tuning. Utilizing advanced data analytics, process overhauls, and tech integration, we streamline operations, slash costs, and boost overall supply chain efficacy. By advancing inventory control, demand prognosis, and logistics refinement, we empower our partners to attain increased agility, reactivity, and profitability, ensuring they maintain a competitive edge in the dynamic retail atmosphere.

Digital Transformation

G & Co. leads the charge in catalyzing digital metamorphosis within the retail industry. With an all-encompassing approach, we steer clients through the entire transformation journey, from crafting digital strategies to actualizing them. By leveraging emerging technologies, data analytics, and customer-centric design, we aid clients in enhancing online visibility, expanding omnichannel capabilities, and tapping into fresh revenue pathways, propelling their success in the digital age.

Omnichannel Strategy

G & Co. is a trusted advisor for retail partners in crafting and executing potent omnichannel strategies. By integrating data-driven insights with industry wisdom, we enable a smooth blend of online and offline channels. Our comprehensive strategy refines customer journeys, harmonizes marketing and sales initiatives, and delivers personalized experiences, all culminating in increased customer engagement, loyalty, and revenue growth.

Marketing & Advertising Optimization

At G & Co., we catalyze marketing and advertising optimization for our retail partners, reinventing strategies for stellar outcomes. By harnessing data-led insights and industry knowledge, we identify target markets, fine-tune channels, and polish messaging. By amplifying ROI, bolstering brand visibility, and unlocking revenue growth, we empower our partners to outpace competitors and secure a robust market stance.

Leveraging Data and Analytics

The help of our retail agency can be invaluable for businesses when it comes to utilizing data and analytics. By leveraging these insights, companies are able to uncover patterns, trends, and correlations that inform decisions that lead towards accomplishing their goals. These strategies help them optimize decision-making in order to achieve maximum success from the collected data. In short, G & Co.'s effective use of such intelligence is essential for any business looking to maximize its potential outcomes through wise judgment calls based on factual information gathered by various sources or organizations.

Our Expertise as a Retail Consulting Firm

G & Co. is a leading authority in the retail industry, renowned for our unmatched depth of proficiency. Our track record spans a wealth of experience with a broad array of retail clients, imbuing our team with an intimate understanding of the sector's complexities. This mastery equips us to deliver enlightening solutions, wise strategic counsel, and practical tips that trigger real outcomes and help navigate the ever-shifting terrain of the retail industry.

Retail Expertise

As a trusted ally, G & Co. dispenses unmatched retail acumen to our industry clientele. Our team's profound comprehension of the retail terrain, its trends and challenges, equips us to provide strategic wisdom, creative solutions, and implementable advice, enabling our partners to maneuver complexities, grab opportunities, and stimulate sustained growth in the cutthroat retail market.

Strategic Insights

G & Co. brings its expertise to the forefront by providing retail industry clients with unrivaled strategic foresight. Our team's profound grasp of market kinetics, competitive scenery, and budding trends equips us to offer custom strategies and practical advice that drive success, expansion, and competitive leverage for our partners.

Omnichannel Integration

As a trailblazer in omnichannel unification, G & Co. offers unparalleled prowess to retail industry clients. By smoothly amalgamating online and offline channels, we enable our partners to deliver a unified and bespoke customer journey, spurring customer involvement, loyalty, and revenue growth in today's omnichannel retail scene.

Market Analysis Prowess

Leveraging exhaustive research, data-led insights, and stringent scrutiny, we equip our partners with a comprehensive understanding of market trends, consumer behavior, and competitive landscapes, fostering informed decision-making and triumphant market tactics.

Data-Driven Approach

Capitalizing on the potency of data analytics, we mine valuable insights, identify trends, and reveal concealed opportunities. This empowers us to steer our partners in making enlightened decisions, fine-tuning operations, and achieving enduring growth in the increasingly data-centric retail panorama.

Industry Best Practices

G & Co. is a trusted retail consultancy firm and advisor, recognized for our skill in understanding and deploying industry best practices. With an eagle-eyed focus on continuous learning and staying abreast with the latest trends, we offer our partners insights into tested strategies and practices, enabling them to adopt and employ the most effective pathways to success.

53% increase in online campaign-driven conversion rate for Prime membership
102+ million people reached after implementation of user experience design
162% increase in online direct-to-consumer conversion
27% Increase in mobile banking transactions through digital enhancements
38% Uplift in brand eCommerce redesign impacting customer retention
Robust strategy delivered to meet $10 billion revenue goal by 2027
25% increase in customer satisfaction with a mobile app design & development revamp for improved guest experience
Mobile app design created from start to finish in 2-month timeline
23 million impressions generated to bolster customer retention and loyalty
478% increase in campaign reach with new market targeting
100+ delivers & consumers benchmarked across the United States for a 3-month survey
Full-scale, responsive UX/UI design for desktop, mobile, and tablet created in 2 months
1 million downloads of the Toyota app for convenient, vehicle management
1 million downloads of the Toyota app for convenient, vehicle management
Full-scale, responsive UX/UI design for desktop, mobile, and tablet created in 2 months
100+ delivers & consumers benchmarked across the United States for a 3-month survey
478% increase in campaign reach with new market targeting
23 million impressions generated to bolster customer retention and loyalty
Mobile app design created from start to finish in 2-month timeline
25% increase in customer satisfaction with a mobile app design & development revamp for improved guest experience
Robust strategy delivered to meet $10 billion revenue goal by 2027
38% Uplift in brand eCommerce redesign impacting customer retention
27% Increase in mobile banking transactions through digital enhancements
162% increase in online direct-to-consumer conversion
102+ million people reached after implementation of user experience design
53% increase in online campaign-driven conversion rate for Prime membership

Global Leadership

We’re 100+ individuals from across the world driven by innovation and diverse perspectives. We craft your brands innovations for the world of tomorrow.
Adrian Garnica
President
As the President of G & Co., Adrian is a visionary leader responsible for driving growth, managing teams, and fostering client relationships. With a proven track record at McKinsey and R/GA, Adrian has successfully developed and executed strategic visions, led consultant teams, secured major clients such as Nike, Google, and Louis Vuitton, and ensured top-quality project delivery. Adrian's expertise lies in scaling, operations, and client-agency collaboration.
Kevin Sonof
VP, Strategy
Kevin serves G & Co. as VP of Strategy, bringing an accomplished strategist perspective for driving growth, delivering high-quality consulting projects, and cultivating client relationships. With expertise in market research, cross-functional collaboration, and staying abreast of industry trends, Kevin has successfully worked with renowned brands such as AT&T, Verizon, Google, Facebook, and Coca-Cola.
Jimena Robles
Head of Marketing & Experience
As the Head of Marketing & Experience at G & Co. Jimena employs her skill of spearheading enterprise creative strategies and roadmaps. She previously oversaw client engagements at Edelman and Essence.
Juan Manuel Gonzalez
Chief Executive Officer
As the CEO of G & Co., Juan is a visionary leader driving the company's strategic direction and growth. With expertise in executive leadership, business development, and relationship management, Juan has successfully developed and executed business plans, expanded the firm's market presence, and worked with renowned brands such as Saks Fifth Avenue, Levi’s, and Coca-Cola while taking the company to a worldwide presence and expanding to more than fifty employees. He has been recognized by the CFDA, ANA, Wall Street Journal, and Inc.
Estella Mahone
Chief Financial Officer
Estella is a seasoned financial leader responsible for developing strategies, ensuring compliance, and optimizing financial stability. With expertise in financial planning, analysis, and risk management, Estella collaborates cross-functionally to drive strategic decision-making and enabling client missions.
Francisco Chung
VP, Digital
Francisco is a dynamic leader driving business growth through digital innovation. With a proven track record of developing and executing digital strategies, Francisco leads teams, identifies opportunities, and delivers tailored solutions for clients. With a rich background working with brands like Apple, Sony, and General Electric, he brings extensive expertise in driving growth, optimizing operations, and fostering strong collaboration with clients. His achievements have been recognized during his tenure as Creative Technical Director at Isobar, frog, and Material.
Jeff MacBride
VP, Project Management
Jeff excels in developing and implementing effective project management strategies. With a strong track record in leading teams and collaborating cross-functionally, Jeff ensures successful project delivery, client satisfaction, and continuous improvement. Having served renowned clients and brands, Jeff's expertise in scaling operations and fostering a collaborative culture is backed by achievements at Lockheed Martin and as an adjunct professor in project management.
Shaelyn Ventrano
Senior Project Coordinator
As our Senior Project Coordinator, Shaelyn's expertise lies in coordinating project activities and ensuring seamless execution. With a background as a Cryptologic Linguist and Division Lead in the US Navy, Shaelyn brings exceptional organizational and communication skills to the team to help monitor project progress, facilitate collaboration, and maintain meticulous documentation. Clients value Shaelyn's proactive approach, timely updates, and attentive service. Her dedication to process improvement and sharing best practices showcases her commitment to excellence in project management.
Jacob Wright
VP, Growth
Jacob helps G & Co. in his capacity to drive market expansion and revenue growth through strategic initiatives. With a strong business development track record in working with renowned brands like Nespresso, MGM Resorts, Microsoft, Johnson & Johnson, and Unilever, Jacob develops comprehensive growth plans, leveraging industry best practices, analyzing key performance indicators to identifiy areas for improvement and fosters a culture of collaboration and achievement. Prior experience at leading agencies includes roles as an Account Manager, Strategist, and Director of Strategy.

FAQs

How can G & Co. leverage advertising strategies to enhance the brand visibility and reach of our brand?

One of the best ways to increase visibility and reach for a brand is by utilizing effective advertising strategies. This involves tailoring campaigns so as to target an appropriate audience, producing content that resonates with them, optimizing all plans in order to maximize return on investment (ROI), leveraging influencers who may spread awareness about your product or service through their social media presence, and finally taking advantage of major platforms such as Facebook and Twitter. By doing this well, G & Co. has successfully widened our clients' scope of influence while promoting their image in their liking, positively impacting how people view it from across a diverse landscape. These same approaches enable brands not only to be seen but also heard far beyond what was previously thought possible.

How does G & Co. integrate branding efforts across digital marketing channels to create a cohesive brand identity for our brand?

For brands to guarantee their messaging is uniform across all digital platforms, it’s crucial that the same visuals and color palettes are used as well as content embodying values and aims being consistent. G & Co. develops a comprehensive digital branding strategy that encompasses the gamut of visual identity, including website design, social media branding, and content creation. By first aligning our clients' visual elements across all possible touchpoints, we create a unison front with their brand experience that is made to resonate with customers, build trust, and foster brand loyalty.

How can G & Co. utilize platforms and channels to optimize the online presence and customer acquisition?

As a digital experience agency, G & Co. works on a host of digital platforms and channels to propagate our clients' image. We work to optimize within the metric of acquisition to ensure we captivate attention, pique interest, and encourage purchases across eCommerce platforms, online marketplaces, and digital marketing channels. With a primary focus on brand visibility and targeted approach on reach and conversion, we help our clients optimize their acquisition efforts for sustainable growth.

How can G & Co. leverage digital analytics and data-driven insights to optimize advertising campaigns and maximize ROI?

G & Co. utilizes the best digital analytics tools and methodologies to help our clients track and measure key performance indicators based on their objectives. To do so in an effective manner, we ensure we take customer behavior into consideration, seeking the most optimal of outcomes. With real-time analysis and continuous monitoring, we refine our clients' campaigns using data-driven insights, ensuring we achieve maximum ROI in the name of securing meaningful business outcomes.

How does G & Co. stay updated with the latest trends and technologies in the digital marketing landscape?

G & Co. places the utmost emphasis on staying up-to-date with the innovations and advancements in digital marketing. We do this by attending conventions related to the industry, reading key publications from experts, networking with professionals who are knowledgeable about such topics, and using data insights to tweak our strategies for maximum success. Keeping abreast of these changes is necessary in order for us to stay ahead of the game and remain at the forefront when it comes to modern technologies.

What’s the importance of working with a luxury fashion retail consulting agency?

As both an eCommerce, design and development agency and luxury retail consulting firm, we are in a powerful position to help brands build comprehensive strategies tailor-made for them and the digital age. Our eCommerce and design capabilities are bolstered by our pursuit of results, continuously working to advance brands for the future ahead.

Our eCommerce background gives us a unique perspective on the needs a brand must meet to engage with consumers today. G & Co.’s work in the luxury, fashion and retailspace has always been centered around one thing: creating for the optimal customer experience in mind. We believe that if we always remain focused on the consumer, we will succeed in delivering the kind of impact we strive to make on the world.

What are your areas of focus as a fashion retail consultancy?

While G & Co. is a digital agency and a strategy consulting firm, user experience is at the heart of everything we do. All our projects revolve around delivering nothing but the most impactful result for clients, be it an online strategy, enterprise application development, or digital marketing—everything we do is made with the user in mind.

When it comes to our clients, we exert all avenues to ensure we bring forth the results brands need in a present-day strategy. We conduct user research, competitive analysis, product strategy, and digital evaluations for fashion and retail brands to help them succeed in the long run. And of course, because of our digital proficiency, we are experienced in executing an idea.

What separates G & Co. from other fashion consultancies?

With so many excellent fashion consultancies to choose from, it’s no doubt a little difficult to stand out. So how does G & Co. stand out? Simple. We’re both the strategists brands need and the people that can take an idea from concept to market. And as a team that celebrates our wide range of skills, backgrounds, and competencies, you can be assured that we’re ready to help your brand shine through for years to come.

We pride ourselves on the quality of our work, all the meticulous ideation and craft that goes behind it, and the strategies we outline for our clients. Everything we do is made with the ultimate customer experience in mind. Our creative and strategic skills applied together make for the perfect combination of planning and implementation that brands love to have to meet the demands of a rapidly changing market. At G & Co., you’ll have a UI/UX design and eCommerce firm, a digital marketing agency, and a fashion retail consultancy all under one roof. If you need luxury consulting services, reach out to us.

Can your luxury retail consulting firm help with digital marketing and omnichannel strategy?

Absolutely! As a luxury retail consulting firm and a holistic digital strategy agency, we are fully equipped to plan and deploy a brand’s digital marketing and omnichannel strategy. Additionally, we support brands in drawing a digital transformation blueprint, accelerating an online approach’s current adaptation, and establishing supplier partnerships.

We’re well-versed in guiding emerging brands and established names in their digital journeys because of our agency service capabilities. We see ourselves as a direct link to our clients’ success because we think of ourselves as equal partners invested in their long-term goals. If you have a digital marketing need, or are looking to begin developing an omnichannel strategy, send us an email at hello@g-co.agency.

Do you do brand assessment, or should I hire a separate fashion retail consulting firm?

Yes, G & Co. does brand assessment. We recognize that every brand at its core is a relationship with a promise to consumers; that promise tells people what they can expect from them, what makes them different from the rest, and ultimately reflect how people perceive a brand. Our brand assessment process evaluates a company’s strength by asking whether we meet the expectations we want to have and how we can elevate ourselves to a better vision. If you have a brand assessment or any other fashion consulting need, please write us an email at hello@g-co.agency.

How can I get a proposal for my project?

If you’re looking for a retail or fashion consulting agency, please send us an email first with a quick summary of your project or an RFI/RFP. We usually reply within 36 hours to schedule an introductory call and ask any immediate questions. During our first call, we will ask some questions about the project goals, audience, budget, timeline, and other essential details. Of course, we realize we will be discussing sensitive info, and we would be more than happy to sign an NDA if necessary, but our standard is to always treat all client conversations as confidential. Please feel free to contact other consultancies to compare their prices and brand approach. While many branding and luxury retail consulting firms work by the hour, we try to estimate the project cost as precisely as possible before we start. After the call, we may request various documentation such as a brief, project requirements, past reports, etc. Our proposal will include a detailed description of our brand approach, project phases, activities, deliverables, and relevant case studies.

What process should I expect from your retail consulting agency?

Our process is based on the design thinking methodology, which allows us to be flexible, adapting to almost any project type and collaboration model. Of course, each engagement is unique, but we always go through the following key phases:

Discovery & Research

We usually start by consolidating all available project documentation and breaking down questions about your brand. During those sessions, we interview key stakeholders, collaborate on requirements, and ideate and plan the next steps. When possible, our strategists talk to your current or potential customers to understand their needs and pain points. In some cases, we may need to audit your existing strategy to identify opportunities for user experience improvements. We will also review competitor approaches, gather references, and document best practices.

Digital Strategy & Concepts
Based on the discovery & research results, we synthesize a digital strategy and define the approach to drive our process. Because we are a user experience agency at heart, we will explore different concepts to establish such core elements as information architecture, interactions, and future engagements. We then validate the resulting concept with users and stakeholders. Once the feedback is in, we make the necessary updates to design what our strategy will look like.

What does G & Co. do, primarily?

G & Co. is a luxury consultancy and a UI/UX web design and development agency. We consider ourselves an equal partner to our brands because we cater to any need an emerging brand or established name could need.

As a retail consulting agency, we work hard to ensure we do everything we can for our clients to be as suited as possible for the ever-changing consumer landscape. We recognize that the strongest brands today are those who have embraced the technologies of today and will adopt what consumers come to use. After all, the brands who want to redefine their industries are the ones who do. We pride ourselves on working with those brands and the people behind them. Because together, we can accomplish exceptional ambitions and create enduring results.

And as a UI/UX web design and development agency, we can help implement the creative elements your brand needs to start making breakthroughs for the digital age.

If you have a project you’d like to discuss, please email us at hello@g-co.agency.

Which consulting firm is best for retail?

When considering which retail consulting firm to choose from, the firm’s mission, ability, and experience must be evaluated. At G & Co., we offer a wide range of services – from being a UX/UI design deliverable partner to data benchmarking and market & competition mapping, to offering actionable insight sand developing strategic roadmaps that help brands achieve their missions. Our wide range of services and abilities are backed by years of experience within the retail & consumer goods and apparel, fashion, luxury industries, combined with a diverse set of analytical and creative talent.

While there are many retail consulting firms available, we deeply believe that by keeping the optimal customer experience in mind, we can help brands accomplish their goals while ultimately satisfying the consumer – a feat we strive for within any engagement. If you represent a retail & consumer goods or apparel, fashion, luxury brand seeking retail consulting backed by robust experience, reach out to us at hello@g-co.agency or submit a request form.

How much does a retail consultant charge?

Most retail consulting firms charge an hourly fee for each engagement with the motive of making as much money from their clients as possible. At G & Co., we detest this model as it becomes easy for these retail consultancies to deceive their clients by falsifying the amount of hours they worked – ultimately causing the client to pay for work that was not actually performed. Instead, we price each engagement fairly depending on the scope of work for a particular engagement and agree on intermediate payout points throughout the project. By charging our clients in this way, the amount of money each engagement costs is negotiated up-front and our clients can rest assured that they are receiving quality retail consulting without being charged for additional work.

What are the KPIs tracked in retail consulting?

While there are many key performance indicators (KPIs) that retail & consumer goods and apparel, fashion, luxury brands track, our consulting tactics focus on improving conversion rates, customer acquisition, and customer retention. With our primary goal of enhancing the customer experience for our clients, we feel that these KPIs are the most useful in determining the success of our consulting efforts as they are directly correlated to an intriguing, memorable, and familiar customer-brand interaction.

How do you measure the success of a retail consultant?

At G & Co., we believe that consulting experience begets a reliable, trustworthy, and knowledgeable retail consultant. Experience is not the only factor in determining the success of a consultant, however. The philosophy behind our retail consulting methodology is based on our ability to assess the objectives of our clients, advising them on whether or not a particular want will translate into accomplishing a mission, and prioritizing which actions should take place to reach their goals.

Our vast amount of experience has allowed us to gain substantial knowledge within the retail space which we deploy in every engagement. Each project gives us the opportunity to learn something new about the retail & consumer goods and apparel, fashion, luxury industries. If you represent a retail & consumer goods and apparel, fashion, luxury brand and are in need of experience-backed consulting services, we would love to hear from you! Contact us at hello@g-co.agency, or submit a request form to get started.

What does a retail & consumer goods consultant do?

Oftentimes, retail &consumer goods brands reach a point where they desire to continue growing and improving, but struggle to find innovative ways in which they can. This point is typically where retail & consumer goods brands reach out to retail consultants who aid in developing actionable strategies to help brands reach their missions and objectively identify which items can be improved upon to maximize their successes.

Our experience with industry benchmarking and tailored competitive and competitor intelligence efforts works to our advantage when consulting with retail brands. We possess a comprehensive understanding and knowledge-base surrounding market trends within the retail & consumer goods and apparel, fashion, luxury spaces which act as insight for identifying best-practices brands should deploy to stay on-par with industry leaders.

What do you consider to be a retail & consumer goods brand as a retail consulting firm?

As a holistic retail consulting firm, we have a wide variety of experience with all types of retail brands from apparel, fashion, and luxury to consumer goods brands. Our definition of a consumer goods brand is one that produces, promotes, and sells a variety of goods that individuals and households purchase and use on a daily basis. These consumer goods include packaged food items, cleaning products, makeup, etc. Some popular consumer goods brands we have worked with and admire include Target, Walmart, Apostrophe, and Nestle SA.

What do you consider to be a retail brand as a retail consulting firm?

In the general sense, retailers are a collection of brands or products that align with themselves with a refined, specialized, and bespoke brand vision. Retailers use strategic marketing and branding tactics to enhance brand positioning – ultimately creating a cohesive and memorable brand and customer experience for the consumer. The foundation of brand positioning for retailers is influenced by propositions offered by brands, such as quality, exclusivity, legacy, specialty, etc. – all of which make up a retailer’s brand identity. Consumers become familiar with and begin to trust a retailer, subsequently increasing customer loyalty and retention.

In the current digital age of online shopping, the nuance of brand positioning for retailers has become especially reliant on a retailer’s eCommerce efforts to keep brand identity strong and customers satisfied. G & Co.’s experience in assisting brands with creating bespoke eCommerce products is central to our mission of delivering excellent customer experiences for each touch point between brand and consumer.

Generally, we believe that a streamlined, cohesive, and familiar customer experience is the most important facet of sustaining a retailer’s brand identity and upholding customer acquisition and retention. We offer consulting services for each part of the retail experience, from retailers to the brands they promote, to assist retailers in accomplishing their overall missions.

What is an apparel, fashion, luxury brand consultant?

At large, the apparel, fashion, luxury industries encompass an array of brands that produce a variety of products ranging from clothing items, to jewelry, to sportswear and beyond. While brands within the apparel, fashion, luxury spaces can be considered similar or even equal, the nuance in their differences, such as target audience, brand identity, brand mission, and product quality, make each vertical unique, and each brand niche within the industry it lies.

G & Co.’s diverse repertoire of prior engagements with apparel, fashion, and luxury brands gives our clients confidence in our ability to tailor each project to their mission. Our consulting services are based on the primary goal of enhancing the customer experience. From industry benchmarking and visualizing competitive landscapes, to conducting primary and secondary consumer research, we make a promise to align our end-goal with the missions of our clients.

What does an apparel, fashion, luxury consultant do?

G & Co.’s primary focus as an apparel, fashion, luxury consultant is crafting the ultimate customer experience. Our belief is that by constantly keeping the customer experience in mind throughout each part of a consulting engagement, our clients will be able to reach their goals and accomplish their missions – albeit boosting customer acquisition or retention, digitally transforming their UX/UI, or gaining competitive and competitor intelligence to keep up with industry standards.

What do you consider to be an apparel, fashion, luxury brand as a retail consulting firm?

Unlike retailers, apparel, fashion, luxury brands are typically stand-alone and do not promote or sell products from different brands. G & Co.’s idea of an apparel, fashion, luxury brand is one that produces high quality products such as clothing, jewelry, athletic wear, among a variety of other things. Our breadth of experience within the retail space has familiarized us with various apparel, fashion, luxury brands who typically have niche missions aimed at attracting and satisfying a target audience. Much like retailers, these brand shave their own unique brand personality and many loyal customers who are devoted to what the brand promotes. Our favorite examples of apparel, fashion, luxury brands that we have worked with include Louis Vuitton, Burberry, Lululemon, and many more.

What is a customer experience consultant?

Customer experience is essentially a measure of customer satisfaction and bill of health for brands. For retail & consumer goods and apparel, fashion, luxury brands, in particular, customer experience is the culmination of experiences from various touchpoints and interactions between consumer and brand. As a customer experience consulting firm, we dissect each of these interactions and analyze them to identify what areas of improvement our clients can act upon.

Our analysis combined with our competitive and competitor intelligence efforts allow us to develop actionable, strategy-driven roadmaps to ensure that brands not only know what to improve, but how to improve every nuance of their customer’s experience. Our diverse set of talents, breadth of experience within the retail space, and primary focus on delivering a bespoke customer experience help our clients reach their missions with the promise of offering best-in-class practices.

What does a customer experience strategist do?

Similar to our consulting efforts, the overall goal that we strive to reach at G & Co. is crafting the ultimate customer experience. We believe that by striving to do so, all aims, missions, and goals of retail & consumer goods and apparel, fashion, luxury brands seeking our consulting efforts can be achieved.

While enhancing the overall customer experience is our primary focus, our ability to align our efforts with the missions of our clients’ combined with our diverse set of engagements results in strategic and consulting skills that are unmatched. We offer all our clients actionable, insight-driven strategies to help them achieve the ultimate customer experience – whether they’re looking to expand their online presence or perform a digital transformation, derive an innovative plan-of-action that propels their company forward, or map out their market and competitive landscape to outperform your competitors.

What is customer experience with regards to consulting?

Every engagement with G & Co. for our retail & consumer goods and apparel, fashion, luxury clients has the end goal of creating and enhancing the best possible customer experience for the brand's target audience. Our definition of customer experience is the sum total of experiences from every touchpoint and interaction between the customer and brand. We treat these touchpoints and interactions like variables in a science experiment – we observe, measure, and analyze each interaction to determine areas of improvement or where industry best-practices can be implemented.

Our customer experience consulting methods include industry benchmarking, conducting primary consumer surveys via a selective secret shopper network, analyzing market trends through competition and market mapping, and more. Our collection and analysis of exploratory and specific data and thorough research allows us to develop an actionable strategy for apparel, fashion, and luxury brands to get them closer to accomplishing their missions and achieving their goals. We strive to maintain alignment with our client’s brand personality to offer a bespoke and elevated customer experience overall.

What is benchmarking in consulting?

One way we help our clients identify areas of improvement is by benchmarking their competitors and the top players in their industry. By collecting data on retail & consumer goods and apparel, fashion, luxury brands’ industry competitors, we are able to identify areas of improvement and where best practices can be applied. Our benchmarking services help substantiate our consulting efforts and allow us to create data and insight-driven, actionable strategies to help our clients be the top name in their industry.

From conducting primary consumer surveys to observing various consumer touchpoints and interactions through a selective secret-shopper network to compiling data research on market trends, consumer habits, and services offered by competitors industry-wide, we make sure that our consulting services are holistic, thorough, and tailored to each engagement and our client’s needs. If you are a brand interested in gaining more insight into your industry and competitors, reach out to us to inquire about our benchmarking efforts at hello@g-co.agency, or submit a request form.

How does benchmarking help retail & consumer goods companies?

G & Co.’s benchmarking services for retail & consumer goods and apparel, fashion, luxury brands bring insight on how their strategic efforts and branding tactics fare against industry competition. Generally speaking, brands move up in their industry ranks by understanding what tools and methods are used by their competitors that keep them at the top of the leaderboard. While observation and application of these methods act as a pathway to increasing brand awareness, measuring their implementation through benchmarking is a way to comprehend their efficacy.

What is competitive intelligence and what does a competitive intelligence team do?

The general result of our benchmarking, research, and analytical efforts is the accumulation of competitive and competitor intelligence for our clients. By benchmarking and gathering data on retail & consumer goods and apparel, fashion, luxury brands’ direct competitors, we provide competitor insights to brands and visualize their competitive landscape. We use this intelligence to develop strategic plans of action for our clients to deploy and become top performers in their verticals.

Why Would Fashion Brands Require Retail Consulting Firms?

Any modern-day company requires the use of good retail consulting firms, such as G & Co. This applies to fashion and luxury as much as anywhere else, where industry leaders have quickly realized that their retail industry would quickly lag behind without the use of fashion consulting firms.

A lot of the retail services that fashion and luxury businesses rely on are now done online. This means the services of G & Co. and other luxury consulting firms could be the only key to the customer pool that can be found on the internet.

The efficiency in the supply chain and value chain also depends a lot on how top retail consulting firms can come up with strategies to smooth out the entire process.

What Sets Top Retail Consulting Firms, Such As G & Co. Apart?

G & Co. has an in-depth understanding of the important parameters that determine success in the fashion industry, such as customer loyalty and retention, maintaining a sustainable future, and brand innovation.

This understanding is what sets top consulting firms head and shoulders above smaller retail consulting firms which do not usually dedicate extensive research to the specific needs of the fashion brand they are representing.

What Sort of Services Can Top Consulting Firms Offer Fashion Brands?

Top retail consulting firms, such as G & Co. can offer the following retail consulting services to luxury brands:

- Digital marketing strategies that inspire customer loyalty

- Creating an efficient supply chain

- Implementing plans for a more sustainable future

- Creating platforms where key stakeholders can interact with customers online and discover what their target market needs

- Set up a more visible and effective social media presence

How Can Retail Consulting Firms Such as G & Co Contribute Towards a More Sustainable Future in the Fashion and Luxury Industry?

Extensive research is being done on implementing the use of sustainable materials and manufacturing practices in the fashion and luxury industry. However, not all fashion brands have access to this cutting-edge technology nor are they in a position to implement it. Retail consulting firms, such as G & Co. can help by providing the necessary advice and information required by fashion brands that are ready to implement better industry practices.

How Do Retail Strategy Consulting Firms Decide on the Best Strategies To Use for a Specific Fashion and Luxury Company?

Top retail consulting firms work with a wide range of different fashion and luxury brands. They need to be able to decide on which strategy to implement for each company.

These parameters are some of the things companies such as G & Co. look at:

- The needs of the fashion and luxury brand and its key stakeholders

- Trends in the global economy

- The goals of the fashion retail industry brand

- New technologies that are being implemented in the industry

How Can Customers reach G & Co. retail consulting firm?

The best way to contact G & Co. is through their online contact online form. Customers can log onto the webpage any time of the day and leave their contact information. A G & Co. representative will get back to them in no time at all.

How can a retail business consultancy help drive more sales and profit in today's market?

By tapping into deep industry understanding, studying the market, and understanding consumer behaviors, a retail business consultancy crafts strategies for retailers. Examining present trends, what customers want, and what competitors do helps them offer recommendations that better engage customers, make operations smoother, and increase sales. Retailers can spot growth and higher profit chances in the competitive scene by using such grounded strategies.

What distinguishes retail business consulting from other types of business consulting?

Retail business consulting is tailored to address the specific hurdles and details of the retail world. While other consulting services give wide-ranging business advice, retail consultants focus on retail-centric matters like managing supply chains, creating in-store experiences, planning e-commerce, and building customer loyalty. Their deep-rooted expertise guarantees solutions fitting the ever-changing retail environment.

Why might a company choose a retail business consulting firm over a general consultancy for their retail challenges?

Opting for a retail business consulting firm comes with the perk of niche expertise. The retail world has its complex layers, from handling stock to refining the customer journey. A retail-focused consultant brings knowledge deeply anchored in years of retail exposure. This means the strategies they offer are not just theoretical but practical, suiting the particular hurdles retailers grapple with.

How do experienced retail consultants aid in optimizing supply chain operations?

Skilled retail consultants delve deep into a retailer's supply chain mechanisms, from where they get products to how they deliver them. They use proven methods and the latest tech to make operations slicker, cut down expenses, and ramp up productivity. Looking into existing processes, forecasting product needs, and spotting potential issues allow them to suggest tweaks that make products available on time, minimize waste, and uplift supply chain efficiency.

Are retail consulting companies more effective than general consulting companies when addressing industry-specific issues?

Absolutely, firms centered around retail consulting come with expertise fine-tuned for the retail sector. Their profound understanding sets them up to manage retail-exclusive challenges, be it dealing with shifting seasonal demands or merging online and offline sales channels. In comparison, all-purpose consulting firms give wide-angled advice, while retail consultants offer pinpointed solutions that tackle and overcome sector-centric challenges, yielding stronger results.

What are the top services offered by a leading retail consulting company that could benefit our brand?

The top retail consulting companies bring a range of services to the table, including analyzing market trends, understanding customer inclinations, refining supply chains, crafting merchandising tactics, and ushering in digital change. On top of these, they may also specialize in designing store layouts, crafting strategies for multiple sales channels, and rolling out programs to upskill employees. Such offerings can position brands more prominently in the market, refine their work processes, and amplify their profit margins.

How can retail consulting services provide a tailored approach to our brand's unique retail challenges?

At the outset, retail consulting services immerse themselves in understanding a brand's functioning, its stand in the market, and feedback from its patrons. By deeply understanding what makes the brand tick, its potential pitfalls, and its standout points, consultants mold specific game plans. Built on solid data and tried-and-tested industry methods, these game plans are laser-focused on tackling and surmounting the hurdles exclusive to that brand.

In what ways can retail industry consulting help businesses navigate the rapidly changing retail landscape?

Consulting that's specialized for the retail sector keeps businesses in the loop about freshly budding market dynamics, tech shifts, and shifts in shopper behavior. Such consultants shed light on industry transformations, whether it's the surge in online shopping, the gravitation towards green initiatives, or fresh tech breaking into the retail space. Their keen industry watch ensures businesses pivot timely, grab emerging chances, and consistently outpace rivals.

How does retail IT consulting integrate technology solutions for a smoother customer shopping experience?

The focus of retail IT consulting revolves around harnessing tech to uplift every phase of the customer's shopping journey, covering online realms and physical stores. This encompasses rolling out unified sales point systems, devising intuitive online shopping platforms, and tapping into data to mold shopping experiences that resonate. Furthermore, innovations like virtual trial rooms, augmented reality showcases for products, and AI-powered customer interactions are weaved in to ensure a fluid, memorable shopping voyage for customers.

Why might a brand want to hire a retail management consultant to optimize in-store operations?

Engaging a retail management consultant gives brands a fresh, expert lens to evaluate their in-store processes. Such consultants spot operational gaps, introduce process enhancements, and share industry wisdom in facets like handling stock, optimizing store layouts, and training staff. Tapping into their guidance can pave the way for slicker operations, more efficient stock management, a boost in sales figures, and a heightened shopping experience right within the store.

How does retail management consulting differ from general management consulting in its approach?

Retail management consulting emphasizes the distinct facets and subtleties associated with the retail industry. In contrast to general management consulting, which offers overarching business recommendations, retail management consulting drills down into issues exclusive to retail, touching areas like stock control, refining customer encounters, and adapting to periodic sales variances. Their methodologies stem from profound insights into retail market motions, shopper tendencies, and evolving industry norms.

What are the key benefits of investing in retail management consulting services?

Venturing into retail management consulting services unveils a trove of advantages. Brands find themselves equipped with bespoke tactics to amplify sales, gain deeper insights to elevate customer rapport, and receive seasoned counsel on refining supply chain mechanics. Expertise spills into arenas like perfecting store layouts, fortifying staff skill sets, and merging technology for heightened in-shop encounters. Ultimately, such strategic moves lead to bulging profit margins, smoother operational flows, and a formidable stamp on the market.

How can a retail strategy consultant help in formulating a winning retail strategy for the next fiscal year?

Retail strategy consultants lay the foundation by dissecting a brand's existing operational metrics, stake in the market, and feedback loops from patrons. Recognizing the strengths, possible pitfalls, and golden opportunities at hand, they're poised to predict consumer leanings and market motions for the next financial wave. This reservoir of insights paves the path for stitching together strategies spanning product line-ups, setting price points, orchestrating marketing blitzes, and fusing digital elements, ensuring the brand is poised for monetary growth and a larger market slice.

Are retail strategy consultants essential for businesses looking to expand into new markets?

Though not mandatory, onboarding retail strategy consultants can be a masterstroke for brands making inroads into unfamiliar markets. By immersing themselves in in-depth market studies, gauging local consumer inclinations, and sizing up rival brands, they carve out a roadmap. Such profound insights empower brands to tweak their product palette, price tags, and promotional tactics to echo with the locale, laying the groundwork for a triumphant market debut.

Which top retail consulting firms have a proven track record in turning around struggling retailers?

Some of the top retail consulting firms have made a name for themselves by assisting struggling retailers. Firms such as G & Co., McKinsey & Company, Deloitte, and Bain & Company, among others, have showcased their prowess in revamping retail strategies, with their knack for overhauling retail blueprints, streamlining the operational maze, and ushering in transformative shifts, all to rekindle brand zest and cement their presence in the market arena.

Why is retail consulting considered a game-changer for businesses aiming to thrive in the competitive marketplace?

Retail consulting extends to businesses a fusion of bespoke expertise and insights steered by hard data, all fine-tuned for the retail domain. By staying attuned to market pulsations, decoding shopper whims, and navigating the maze of industry roadblocks, consultants draft game plans that meld innovation with feasibility. From honing the in-store ambiance, crafting marketing marvels, to integrating the latest tech wonders, retail consulting arms businesses with a repertoire to carve their niche and flourish amidst market rivalry.

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