Omnichannel Experience Agency & Consulting Firm

G & Co., trailblazers in omnichannel experiences, uses expertise in channel integration and data-driven personalization to empower businesses to forge enduring customer connections. Our mission is driving tangible results, enabling enterprises to flourish in the evolving customer experience landscape.

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Omnichannel Experience Agency & Consulting Firm Services

At G & Co., we take immense pride in our ability to revolutionize businesses into customer-centric powerhouses. Our unparalleled expertise lies in seamlessly integrating multiple channels, allowing organizations to deliver cohesive and personalized experiences that set them apart in the era of interconnected customer journeys. With G & Co. as your trusted partner, you can confidently navigate the ever-evolving landscape and propel your business to new heights of success.

Audience Insights

G & Co. unveils profound audience insights to power your growth trajectory. Our advanced analytics and cutting-edge research methods decode customer behavior, preferences, and pain points, empowering you to make informed strategic decisions and deliver personalized experiences that resonate with your target audience.

Integrated Planning & Execution

G & Co. takes pride in spearheading your path to success through seamless integrated planning & execution. Our dedicated team of experts harmoniously aligns strategies, technologies, and resources across all channels, fostering remarkable synergy and unwavering consistency. Experience the unparalleled efficiency, optimized resource allocation, and unified messaging that come together to deliver a compelling and cohesive brand experience.

Optimization

Optimization is deeply embedded in the fabric of G & Co. Our data-driven approach and agile methodology enable you to continuously fine-tune your omnichannel performance. Unearth growth opportunities, eliminate bottlenecks and elevate customer experiences with our comprehensive strategies. Stay ahead of the curve with our adaptive solutions, propelling your business towards sustained success.

Cross-Channel Marketing

G & Co.'s cross-channel marketing expertise is the key to elevating your brand's reach and impact. Engage customers seamlessly across platforms with customized messaging and synchronized campaigns. Our cohesive strategies transcend channel boundaries, maximizing your brand's presence and fostering profound connections with your audience. Experience the transformation as your brand flourishes under the guidance of our unmatched expertise.

Customer Segmentation

Unveil the potential of customer segmentation with G & Co. Our advanced techniques unravel distinct customer groups, enabling personalized targeting and tailored experiences. Experience heightened customer satisfaction and improved conversion rates as we align your offerings precisely to your customers' needs.

Campaign Designs

At G & Co., our campaign designs are crafted to captivate and convert. Our creative team weaves compelling narratives and visually stunning campaigns that leave a lasting impression on your audience. From concept to execution, experience campaigns that drive engagement, boost brand loyalty, and deliver remarkable results. Witness the power of captivating storytelling and exceptional design with G & Co. as your dedicated partner.

Customer Journey

Embark on an extraordinary customer journey with G & Co. as your consulting firm of choice. Our customer-centric approach maps every interaction, creating a seamless and delightful experience. Witness enhanced customer loyalty, reduced churn, and increased advocacy as we guide you towards nurturing strong and enduring relationships with your customers.

Competitor Research

Discover a strategic edge through G & Co.'s expert competitor research. Our comprehensive analysis delves deep into market dynamics, pinpointing trends, gaps, and competitive advantages. With these valuable insights at your disposal, strengthen your business strategies, unleash innovation with certainty, and establish a unique market presence that outshines even the fiercest rivals. At G & Co., we're committed to empowering your success through meticulous research and actionable intelligence.

Learn how Nike expertly curated its direct-to-consumer strategy through a meticulously refined digital experience.

Learn how Chase strategically fortified customer loyalty through optimized digital channels and customer-centric journeys.

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Learn how Psycho Bunny reimagined their design for an optimized shopping experience.

Read how Burberry revolutionized the luxury fashion landscape with a groundbreaking digital transformation in commerce.

Our Impact as an Omnichannel Experience Agency & Consulting Firm

G & Co. takes the helm in addressing critical omnichannel challenges, empowering clients in navigating the complexities of omnichannel challenges with finesse, empowering our clients to excel in their competitive endeavors. Utilizing a data-driven approach, our advanced analytics unravel invaluable audience insights, enabling the creation of personalized strategies that resonate effortlessly across multiple channels. With our seamless integrated planning and execution, we harmonize efforts to ensure cohesive brand experiences throughout the customer journey. Through continuous optimization and adaptive cross-channel marketing, we propel businesses to confidently stand out in the ever-evolving digital landscape.

Cohesive Customer Experiences

At G & Co., our focus is on orchestrating seamless and delightful customer experiences that leave a lasting impact. By aligning touchpoints and messaging across all channels, we create a cohesive journey that resonates with your audience. Through in-depth customer journey mapping and personalized strategies, we ensure a consistent brand voice, fostering customer loyalty and advocacy.

Data Silos & Integration

Data is the backbone of successful omnichannel experiences, and G & Co. excels in breaking down data silos and implementing robust integration solutions. With our expertise in data architecture and analytics, you can harness valuable insights that drive data-driven decision-making, empowering your business to excel in the omnichannel landscape.

Channel Evaluation

Understanding the power of the right channels, we conduct meticulous evaluations to identify the most impactful mix for your specific business. Our comprehensive analysis considers customer preferences and market dynamics, enabling us to optimize resource allocation and boost engagement across channels.

Brand Image Consistency

G & Co. ensures a consistent brand image throughout customer interactions. We develop brand guidelines and communication frameworks that resonate across touchpoints, reinforcing brand identity and instilling trust and credibility in the minds of your customers.

Personalization

Personalization is at the core of our advanced techniques, and we believe in catering to individual customer preferences. By leveraging data-driven insights, we deliver tailored experiences, personalized recommendations, and targeted campaigns, fostering deeper connections and driving higher conversion rates.

Cross-Channel Optimization

To unlock the full potential of your omnichannel strategy, G & Co. specializes in cross-channel optimization. Our continuous monitoring and iterative improvements ensure seamless user experiences, enhanced customer engagement, and maximized returns on your marketing investments.

Testimonial

"G & Co. is a dynamic, resourceful, and engaging team that can dive in, collaborate across teams, and deliver actionable insights. I would recommend them for any company that requires strategic thinking and leadership."

"Upon reviewing multiple alternatives, our selection fell on G & Co., - a choice that has been absolutely precise from the very start. This collaboration has brought forth immense value and positivity for Nike, making it an exceptionally gratifying endeavor."

"G & Co.'s team exemplifies strategic expertise and fearless innovation. Their commitment to solving complex problems is commendable."

"G & Co. is a blend of passion, collaboration, and unmatched digital expertise, always exceeding our business expectations."

Aaron Bellack

Manager, Marketplace Operations
Saks Fifth Avenue

Alexandra Reed

Director, Digital Marketing EMEA
Nike

Akio Tanaka

Senior Director, Digital Transformation
Toyota

Patricia Miller

Senior Director, Customer Experience
Enterprise Airline

Our Expertise as an Omnichannel Experience Agency & Consulting Firm

G & Co. goes all the way when it comes to omnichannel experiences, and our reputation for excellence resonates strongly with enterprise clients. Our deep knowledge and understanding of the interconnected customer journey give us a unique advantage in delivering strategic insights and data-driven solutions. Through our proven track record of transformative results, we empower enterprises to navigate the complexities of the digital landscape and excel in crafting seamless, customer-centric experiences across all channels. With G & Co. by your side, you can confidently embrace the future of customer engagement and stand out in the ever-evolving market.

Offline-to-Online Integration

At G & Co., we take great pride in our expertise when it comes to seamless offline-to-online integration, enabling our clients to provide cohesive customer experiences across all touchpoints. Bridging the gap between physical and digital channels, we ensure a harmonious journey for customers as they transition between these two worlds.

Continuous Optimization

Continuous optimization is at the core of our approach. With advanced analytics and iterative methodologies, we constantly refine strategies, enhance performance, and maximize ROI for our clients. Through ongoing analysis and refinement, we ensure our clients stay ahead in the ever-changing omnichannel landscape.

Agility and Adaptability

In dynamic business environments, G & Co.'s agility and adaptability shine through. We rapidly respond to market shifts, emerging trends, and evolving customer expectations. This empowers businesses to seize opportunities, mitigate risks, and maintain a competitive edge in the omnichannel space.

Strong Partner Ecosystem

As a valued partner, G & Co. offers access to a robust ecosystem of technology providers, data platforms, and specialized service providers. This collaborative network ensures our clients receive comprehensive solutions, leveraging the expertise of various partners to optimize omnichannel experiences and drive business growth.

Collaborative Approach

Our collaborative approach is central to our philosophy at G & Co. We act as trusted advisors throughout our engagements, deeply understanding our clients' needs and goals. By working together, we develop tailored strategies and solutions that deliver exceptional omnichannel experiences, solidifying enduring partnerships and shared success.

Innovative Technology Solutions

Innovation is key to what we do, and we excel at harnessing the latest technology solutions to elevate omnichannel experiences. From AI-powered personalization to cutting-edge analytics and automation, we leverage the latest advancements to craft forward-thinking strategies that position our clients as industry leaders in delivering seamless and engaging customer journeys. With G & Co. by your side, you can confidently navigate the dynamic world of omnichannel marketing and achieve remarkable results that set your business apart.

53% increase in online campaign-driven conversion rate for Prime membership

102+ million people reached after implementation of user experience design

162% increase in online direct-to-consumer conversion

27% Increase in mobile banking transactions through digital enhancements

38% Uplift in brand eCommerce redesign impacting customer retention

Robust strategy delivered to meet $10 billion revenue goal by 2027

Mobile app design created from start to finish in 2-month timeline

23 million impressions generated to bolster customer retention and loyalty

Redesign accomplished in 3 months.

478% increase in campaign reach with new market targeting

100+ delivers & consumers benchmarked across the United States for a 3-month survey

Full-scale, responsive UX/UI design for desktop, mobile, and tablet created in 2 months

1 million downloads of the Toyota app for convenient, vehicle management

Full-scale, responsive UX/UI design for desktop, mobile, and tablet created in 2 months

100+ delivers & consumers benchmarked across the United States for a 3-month survey

478% increase in campaign reach with new market targeting

Redesign accomplished in 3 months.

23 million impressions generated to bolster customer retention and loyalty

Mobile app design created from start to finish in 2-month timeline

Robust strategy delivered to meet $10 billion revenue goal by 2027

38% Uplift in brand eCommerce redesign impacting customer retention

27% Increase in mobile banking transactions through digital enhancements

162% increase in online direct-to-consumer conversion

102+ million people reached after implementation of user experience design

53% increase in online campaign-driven conversion rate for Prime membership

FAQs

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Global Leadership

We’re 100+ individuals from across the world driven by innovation and diverse perspectives. We craft your brands innovations for the world of tomorrow.

Adrian Garnica

President

As the President of G & Co., Adrian is a visionary leader responsible for driving growth, managing teams, and fostering client relationships. With a proven track record at McKinsey and R/GA, Adrian has successfully developed and executed strategic visions, led consultant teams, secured major clients such as Nike, Google, and Louis Vuitton, and ensured top-quality project delivery. Adrian's expertise lies in scaling, operations, and client-agency collaboration.

Kevin Sonof

VP, Strategy

Kevin serves G & Co. as VP of Strategy, bringing an accomplished strategist perspective for driving growth, delivering high-quality consulting projects, and cultivating client relationships. With expertise in market research, cross-functional collaboration, and staying abreast of industry trends, Kevin has successfully worked with renowned brands such as AT&T, Verizon, Google, Facebook, and Coca-Cola.

Jimena Robles

Head of Marketing & Experience

As the Head of Marketing & Experience at G & Co. Jimena employs her skill of spearheading enterprise creative strategies and roadmaps. She previously oversaw client engagements at Edelman and Essence.

Juan Manuel Gonzalez

Chief Executive Officer

As the CEO of G & Co., Juan is a visionary leader driving the company's strategic direction and growth. With expertise in executive leadership, business development, and relationship management, Juan has successfully developed and executed business plans, expanded the firm's market presence, and worked with renowned brands such as Saks Fifth Avenue, Levi’s, and Coca-Cola while taking the company to a worldwide presence and expanding to more than fifty employees. He has been recognized by the CFDA, ANA, Wall Street Journal, and Inc.

Estella Mahone

Chief Financial Officer

Estella is a seasoned financial leader responsible for developing strategies, ensuring compliance, and optimizing financial stability. With expertise in financial planning, analysis, and risk management, Estella collaborates cross-functionally to drive strategic decision-making and enabling client missions.

Francisco Chung

VP, Digital

Francisco is a dynamic leader driving business growth through digital innovation. With a proven track record of developing and executing digital strategies, Francisco leads teams, identifies opportunities, and delivers tailored solutions for clients. With a rich background working with brands like Apple, Sony, and General Electric, he brings extensive expertise in driving growth, optimizing operations, and fostering strong collaboration with clients. His achievements have been recognized during his tenure as Creative Technical Director at Isobar, frog, and Material.

Jeff MacBride

VP, Project Management

Jeff excels in developing and implementing effective project management strategies. With a strong track record in leading teams and collaborating cross-functionally, Jeff ensures successful project delivery, client satisfaction, and continuous improvement. Having served renowned clients and brands, Jeff's expertise in scaling operations and fostering a collaborative culture is backed by achievements at Lockheed Martin and as an adjunct professor in project management.

Shaelyn Ventrano

Senior Project Coordinator

As our Senior Project Coordinator, Shaelyn's expertise lies in coordinating project activities and ensuring seamless execution. With a background as a Cryptologic Linguist and Division Lead in the US Navy, Shaelyn brings exceptional organizational and communication skills to the team to help monitor project progress, facilitate collaboration, and maintain meticulous documentation. Clients value Shaelyn's proactive approach, timely updates, and attentive service. Her dedication to process improvement and sharing best practices showcases her commitment to excellence in project management.

Jacob Wright

VP, Growth

Jacob helps G & Co. in his capacity to drive market expansion and revenue growth through strategic initiatives. With a strong business development track record in working with renowned brands like Nespresso, MGM Resorts, Microsoft, Johnson & Johnson, and Unilever, Jacob develops comprehensive growth plans, leveraging industry best practices, analyzing key performance indicators to identifiy areas for improvement and fosters a culture of collaboration and achievement. Prior experience at leading agencies includes roles as an Account Manager, Strategist, and Director of Strategy.

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