50+ Strategist & Innovators
31 Hudson Yards 11th Floor, New York, NY 10001
At G & Co., our breadth of experience allows us to provide our clients with an experienced perspective. We carry a specialization in working with retail & consumer goods and fashion, apparel, luxury brands and call on our experience of strategic consulting offerings and execution as part of our capabilities to clients.
Our background in eCommerce and network of service adjacent partners plays to our impact in being a full-scale firm for retail & consumer goods brands. G & Co.’s work in the retail & consumer goods and fashion, apparel, luxury industry has always been centered around one thing: creating the optimal customer experience. We believe that if we always remain focused on the consumer, we will succeed in delivering the kind of impact we strive to make on the world.
While G & Co. is a digital transformation strategy consulting firm, customer experience is at the heart of everything we do. Each of our engagements with retail & consumer goods and fashion, apparel, luxury brands is centered around aligning our approach with that of our clients’ missions and their customer demands. No matter the engagement–be it a competition analysis, market research mapping, benchmarking, or innovation strategy–we make the customers of our retail & consumer goods and fashion, apparel, luxury clients the most important component of our work.
Our prime areas of focus as a retail & consumer goods digital transformation consulting firm include consumer compatibility, conducting primary user research, end-to-end experience strategy and execution, product and experience design, and more. The culmination of our work lies in helping our clients succeed in their short-term and long-term approaches.
With so many excellent strategic digital transformation retail consulting firms to choose from, it’s undoubtedly a little difficult to stand out. So how does G & Co. stand out? Simple. We’re both the strategists brands need and the people that can take an idea from concept to market. As a team that celebrates our wide range of skills, backgrounds, and competencies, you can rest assured that we’re ready to help your brand shine through for years to come.
We pride ourselves on the quality of our work, all the meticulous ideation and craft that goes behind it, and the strategies we outline for our clients. Everything we do is made with the ultimate customer experience in mind. Our creative and strategic skills applied together make for the perfect combination of planning and implementation that brands love to have to meet the demands of a rapidly changing market. At G & Co., you’ll have a digital transformation strategic consulting firm and a deliverable partner for UI/UX design, eCommerce, and digital experiences all under one roof. If you represent a retail & consumer goods or fashion, apparel, luxury brand and are looking for a strategic retail consulting firm, reach out to us at firstname.lastname@example.org or submit a request form.
Absolutely! As a digital transformation retail & consumer goods consulting firm and a holistic digital experience and strategy agency, we are fully equipped to plan and deploy a brand’s digital intelligence, data benchmarking, and omni-channel strategy initiatives. Additionally, we support retail & consumer goods brands in drawing a digital transformation blueprint, accelerating an online approach’s current adaptation, and establishing supplier partnerships.
We’re well-versed in guiding emerging brands and established names in their digital journeys due to our firm’s customer experience service capabilities. We see ourselves as a direct link to our clients’ success because we think of ourselves as equal partners invested in their long-term goals. If you have a digital transformation, data benchmarking, or omni-channel strategy initiative and are looking for a strategic consulting firm, reach out to us at email@example.com or submit a request form.
If you’re looking for a retail & consumer goods brands digital transformation consulting firm, please send us an email first with a quick summary of your project or an RFI/RFP. We usually reply within 24 hours to schedule an introductory call and ask any immediate questions. During our first call, we will ask some questions about the project goals, audience, budget, timeline, and other essential details. Of course, we realize we will be discussing sensitive info, and we would be more than happy to sign an NDA if necessary, but our standard is to always treat all client conversations as confidential. Please feel free to contact other consultancies to compare their capabilities and their approach. While many retail & consumer goods brand digital transformation consulting firms work by the hour, we try to estimate the project cost as precisely as possible before we start. After the call, we may request various documentation such as a brief, project requirements, past reports, etc. Our proposal will include a detailed description of our brand approach, project phases, activities, deliverables, and relevant case studies.
A consumer goods consulting company can help establish a comprehensive customer experience strategy to meet customer expectations.
Another important aspect of consumer consulting is customer experience management. This involves finding ways to ensure customers have a positive experience with your business when interacting with it.
Customer experience transformation is also a critical part of consumer consulting. This involves helping companies to transform how they do things to meet customer expectations.
A consumer products consultant starts by evaluating the current state of the customer experience.This includes looking at the various touchpoints, analyzing customer feedback, and observing user behavior. These actionable insights are then used to develop a comprehensive customer experience strategy.
Consumer goods consulting services provide businesses with expertise in various areas that can benefit both the customer and the company.
From customer journey and customer experience management to customer experience transformation and customer engagement, consumer goods consulting services can help businesses succeed.
Specifically, customer experience consulting services and customer experience consultants can provide a customized and practical approach to achieving business success. These services help clients identify pain points with digital solutions for higher business success.
Consumer goods consulting firms deploy various strategies to ensure customer loyalty to their brand.
These strategies can range from using customer interactions to form a deep understanding of the products and services to leveraging digital solutions to create better customer experiences.
When assessing whether the customer experience consultants you're hiring are competent enough, ask yourself these questions:
- "Does this consulting firm have case studies they can demonstrate of successful customer experience transformations they've accomplished?"
- "What technology do they use to assess and improve customer experiences?"
- "Are they up-to-date on changing customer experience trends?"
If all the factors check off for a firm, go for it. G & Co. Agency offers all the necessary services, so you can choose us without hesitation.
A winning customer experience is key to gaining a competitive advantage that can drive growth, improve customer experiences, and establish a loyal consumer base.
Top customer experience companies understand that creating a thriving environment requires a holistic approach.
Customer experience consultants not only help to address your customer's pain points, but they can also help to improve your overall performance. This creates an incredibly valuable customer experience that earns customer satisfaction.
The cost of customer strategy consulting can vary widely depending on the specific types of services included.
Companies that go with a full range of consulting services may end up paying more, while those who opt for focusing on particular problem areas may be able to save money on their consulting.
Customer experience consultants can provide a full range of services and resources, such as customer journey mapping, service design, benchmarking, market research, performance analytics, customer segmentation, A/B testing, and strategic planning.
When assessing a customer experience consulting organization's efforts, the key indicator is great customer experience. The success of the consulting team can be judged on how effectively they cultivate an environment where customers feel valued and are satisfied with their brand experiences.